We guarantee, if you are not satisfied with the job we have done, we will come back and re-clean the areas missed within 24 hours.
(claims later than 24 hours are subject to approval)
We reserve the right to inspect the work in question within 24 hours. Contingent upon the customer having chosen/described the job circumstances/needs accurately to match the monetary value/cost of the job purchased.
Example: If you purchase a Regular Maid Service (standard cleaning), but your home needs a Deep Cleaning, we will need additional payment to be able to provide you with the correct level of service.
Cleaning Quality Control
We know your home is the place where you get to relax after a long day of work, we care about our customers' homes, and strive to provide the highest quality service
Maid No.1 employees are trained to be consistent, thorough, and detailed oriented. Our teams consist of two members for your convenience and preference. Maid No.1 strives to maintain the highest quality employees in the industry.
2. Quality Supervisor
In addition to our Just Cleaning team members, we have a Quality Supervisor that will randomly stop by your home to ensure your cleaning standards and special requests have been met.
3. Customer Service
Our Customer Service are your one stop point of contact. Their job is designed to help you through the process of scheduling time-off, new appointments, re-schedules, special requests, service questions, and relaying special instructions to your cleaning team. Our Account Managers will ensure your customer service experience goes beyond your expectations.
4. Special Request
We encourage our customers to let us know what is most important to them. You tell us what we need to clean and our team members will get it done.
We ask for feedback from every cleaning via e-mail. We would like to know how we are doing and check your satisfaction with our service. Please email us back your feedback and we will make sure your satisfaction is met every time a team member visits your home.
6. 100% Satisfaction Guarantee
Maid No.1 offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home until you are 100% satisfied.